complaints

Complaint protocol

Name

Surname

Phone

Your email

Street

ZIP code

City

Company details

Company

Fill out only if you purchased the goods for a company.

Business ID

Subject and description of the complaint

Name of the complained goods

Order No.

1. Photodocumentation of damaged goods

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The maximum file upload size is 25 MB.

2. Photodocumentation of damaged goods

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3. Photodocumentation of damaged goods

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Detailed description of the defect

Please specify the defect in as much detail as possible, including where it occurs, in which device, and under what circumstances it occurs during use. This information will significantly facilitate and expedite the entire processing procedure.

1. The goods will be handed over to the supplier for complaint handling in their original packaging or in packaging that adequately protects the goods during transport (the customer is responsible for this packaging), at the customer's expense.

2. The goods must not be mechanically damaged by the customer. Customer attempts to repair the goods are not permissible and may be considered unauthorized complaints.

3. The supplier undertakes to handle the complaint in favor of the customer as quickly as possible, and no later than within 30 days from receipt, the goods will be ready for collection at the supplier's premises. If the customer submits incomplete goods for complaint, the supplier reserves the right to extend this period.

Submission of the complaint protocol

Proposal for complaint resolution

Select one of the options.

Notes on the complaint

By submitting this complaint protocol, the buyer confirms that they have read and fully agree with the terms and conditions.