General Terms and Conditions and Complaint Policy of the alpicollection.com online store of ALPI home s.r.o.
Valid from 14. 2. 2023
- Opening Provisions
These General Terms and Conditions (the "GTC") of www.alpicollection.com apply for all purchases made on www.alpicollection.com, operated by ALPI home s.r.o. company, with its legal address at Na Bluku 428, Lipence, 252 28 Praha (correspondence address and place of business Praha 1, Nekázanka 882/7, postal code 110 00), ID no. 28934156, VAT: CZ28934156, e-mail address: firstname.lastname@example.org, phone number: +420 777 793 580, +420 737 209 200, entered in the Commercial Register kept by the Municipal Court in Prague, Section C, File 154090 (hereinafter referred to as the “Seller” or “Company ALPI home s. r. o”).
1.2 The GTC further define and specify the rights and obligations of the Company as the vendor and the customer as the purchaser (hereinafter referred to as the “Customer”).
1.3 If the Buyer is a Customer as defined in Article 2 of these General Terms and Conditions, relations governed by these GTC are governed by the Civil Code and by Act no. 89/2012 Coll., and by Act no. 634/1992 Coll. on buyer’s protection, as amended in later regulations.
1.4 If the Buyer is not a consumer as defined in Article 2 of these GTC, relations governed by these GTC are governed by the Civil Code and Article 3, par. 3.6, 3.7 and Article 6, par. 6.1, 6.2, 6.3, 6.12, 5.15 of these GTC shall not apply for legal relationship.
1.5 By concluding the contract of purchase, the Customer confirms that they have read these GTC and that they expressly agree with them. These conditions are becoming an integral part of the concluded contract of purchase.
1.6 The Seller hereby warns that goods are intended for household use unless stated otherwise. Goods are not intended to be used for commercial purposes, eg. in canteens, hotels etc., unless stated otherwise. The Seller is not responsible for defects caused by excessive load and using the goods for other purposes (other than in the household).
- Definitions and conclusion of a contract
2.1 The Seller is a legal entity that, when concluding and fulfilling the contract, acts as part of its business or other business activity. The Seller supplies products or provides services to the Buyer directly or through other entities. More detailed information about the Seller is provided in Article 1, paragraph 1.2 of these GTC.
2.2 The Buyer-Consumer is a natural person who, when concluding and fulfilling the contract, does not act as part of his business activity or as part of the independent exercise of his profession. It is a natural person who purchases products or uses services according to § 419 of the Civil Code and the Consumer Protection Act.
2.3 Buyer-Another subject is a natural person who, when concluding and fulfilling the contract, acts as part of his business or other business activity and/or as part of the independent exercise of his profession, and any legal person.
2.4 The subject of purchase based on a purchase contract is the goods listed in the binding order confirmation from the Seller, which concludes the purchase contract. The subject of the contract or part of the purchase price is not the assembly of the goods, the delivery of the goods to the Buyer or the delivery of the goods to the floor. The information about the goods available at www.alpicollection.com is based on currently available data and information. The information about the goods (including the purchase price) is decisive when the Buyer delivers the order to the Seller. The seller explicitly informs the buyer that black is considered the base color. In the case of variations or modifications to the goods, it will involve delivering goods made according to the buyer's requirements or personalized to the buyer's individual needs. Furthermore, all products on the web interface that indicate availability of more than 2 weeks are considered custom-made. These products are manufactured according to the buyer's wishes and requests and are not in stock (according to § 1837 of the Civil Code). If the goods are marked as "in stock" (or another note of the same or similar meaning), then these goods are either in the Seller's warehouses or the Seller can ensure the production and/or delivery of the goods (both standard and manufactured according to the Buyer's requirements or customized to personal to the Buyer's needs) within three working days.
2.5 Stated prices include VAT (the Seller is the VAT payer). Shipping charges are added to the price according to the rules in Article 6 of these GTC. If the goods are offered at a purchase price marked as "discounted" or at a "promotional price", the goods are sold at the purchase price marked as such until stocks of the goods are sold out and/or until the end of the period set for the discounted price.
2.6 The procedure for concluding a purchase contract is as follows: The Buyer's order is a draft purchase contract. The order form (hereinafter also "electronic order") is available on the Seller's website at www.alpicollection.com on the "Shopping cart" icon. The purchase contract is concluded by acceptance of this proposal, namely by binding confirmation of the order by the Seller delivered to the Buyer via e-mail and/or in another suitable way. The order confirmation is confirmation of the concluded contract.
2.7 If these GTC apply to the Buyer, regardless of whether it is a Buyer-Consumer or a Buyer-Another entity, this buyer is referred to only as a "Buyer".
- Rights and obligations of the Contracting parties
3.1 By concluding the purchase contract, the Seller is obliged to adapt and hand over the object of purchase to the Buyer. By concluding the purchase contract, the Buyer is obliged to take over the object of purchase and pay the agreed price to the Seller, i.e. the purchase price of the goods and the shipping fee.
3.2 The Seller will deliver the goods specified based on the electronic order and the Buyer's specification (orders delivered via e-mail) on the order form, which the Buyer fills in when ordering the goods, which is confirmed by a binding confirmation of the order from the Seller.
3.3 The Seller undertakes to deliver faultless goods to the Buyer following the applicable legal order of the Czech Republic to the address given by the Buyer located in the Czech Republic.
3.4 The Buyer is obliged to pay the Seller the purchase price and the shipping fee properly and on time.
3.5 Ownership is transferred only after full payment of the purchase price and delivery of the goods to the Buyer. The risk of accidental destruction and/or damage to the goods passes to the Buyer when the goods are handed over to the Buyer. After the risk of accidental destruction and/or damage to the goods has passed to the Buyer, it does not affect the Buyer's obligation to pay the purchase price of the goods. The risk of damage to the goods passes upon delivery of the goods to the Buyer. The same consequences apply if the Buyer does not accept the goods, even if the Seller has allowed him to dispose of them. Damage to the goods incurred after the risk of damage to the goods has passed to the Buyer does not affect the Buyer's obligation to pay the purchase price of the goods unless the Seller caused the damage by breaching his obligation.
3.6 Following § 1829, paragraphs 1 and 2 of the Civil Code, the Buyer-Consumer, defined in Article 2, paragraph 2.2 of these Terms and Conditions above, may withdraw from the purchase contract within 14 days. The period of 14 days according to the previous sentence runs from the date of conclusion of the contract, and if it is a purchase contract, from the day of receipt of goods. If it’s a contract, the subject of which is several types of goods or delivery of several parts, the period of 14 days runs from the date of acceptance of the last supply of goods. If it’s a contract, the subject of which is the regular repeated supply of goods, the period of 14 days runs from the date of acceptance of the first supply of goods. The Buyer (that is, the Buyer-Consumer and the Buyer-Another entity) bears the costs associated with returning the goods. If it's a contract concluded via means of distance communication, the Buyer bears the costs of returning the goods, if these goods cannot be returned by the usual postal route due to their nature. If the goods are returned using the Seller's services, the Seller has the right to reimbursement of costs related to the return of the goods. The costs related to the return of the goods also include the costs of returning the goods to their original condition, in case the goods have been damaged or show signs of wear. If the returned goods are damaged, non-functional, incomplete or have signs of wear and use, the customer will be refunded the purchase price of the goods minus the costs incurred by the Seller to restore the goods to their original condition. This does not affect the right to compensation for damages incurred by the Seller. The Buyer is responsible to the Seller for the decrease in the value of the goods that occurred as a result of handling the goods in a way other than what is necessary to familiarize himself with the nature, properties and functionality of the goods. The Buyer is obliged to return the returned goods to the Seller in the original or another suitable packaging packed properly. The amount for returning the goods will correspond to the chosen method of return (either in the amount of postage determined by the postal service provider or in the amount of transportation fees determined by the transportation service provider, etc.). The cost of returning the goods will be a maximum of CZK 10,000 within the territory of the Czech Republic. A sample withdrawal form is available here.
3.7 If the Buyer-Consumer decides to withdraw from the purchase contract, the following procedure is necessary: the Buyer-Consumer contacts the Seller at the e-mail address email@example.com, or by phone at phone number +420 737 209 200 or at the address of the Seller's registered office and sends him a written withdrawal from the purchase contract, in which he states that he is withdrawing from the contract, indicating the order number, date of purchase and account number for the return of the purchase price (or part thereof). Furthermore, before returning the goods, the Buyer-Consumer is obliged to inform the Seller about the date of delivery of the returned goods at the e-mail address firstname.lastname@example.org, or by phone at phone number +420 737 209 200 or to the address of the Seller's premises.
3.8 The Buyer-Consumer cannot withdraw from the contract in the cases specified in § 1837 of the Civil Code, in particular from the contract:
a) about the provision of services, if provided in full; in the case of performance for consideration, only if it began with the prior express consent of the Buyer-Consumer before the expiration of the period for withdrawal from the contract and the Seller informed the Buyer-Consumer before concluding the contract that the right to withdraw from the contract expires by providing the performance,
b) on the delivery of goods or services, the price of which depends on fluctuations in the financial market independently of the will of the Seller and which may occur during the withdrawal period,
c) on the delivery of goods manufactured according to the requirements of the Buyer-Consumer or adapted to his personal needs,
- custom production refers to:
- Specification of upholstery fabric or decor outside the manufacturer's sample book (such as sofas, couches, chairs, stools, chair upholstery, footstools, wardrobes, chests of drawers, etc.).
- For "other upholstery fabrics," which means fabrics not included in the manufacturer's sample books, our company is not responsible for the behavior of the fabric on the given product. The responsibility for selecting the fabric thus falls on the customer.
- Modification of any dimensions of the product upon the customer's request or customization of the product (mirror rotation, internal arrangement, etc.).
- Beds, mattresses, protectors, sheets, and bed bases, etc., are offered in dimensions other than the standard size of 90 x 200 cm, which are considered atypical.
- All products on the web interface that indicate availability of more than 2 weeks are included.
d) on the delivery of perishable goods or goods with a short shelf life, as well as goods that, due to their nature, have been irreversibly mixed with other goods after the delivery,
e) on urgent repair or maintenance to be carried out at the place designated by the Buyer-Consumer at his express request; however, this does not apply to the performance of other than requested repairs or the delivery of goods other than spare parts necessary for repair or maintenance,
f) on the delivery of goods in sealed packaging, which for reasons of health protection or hygiene reasons is not suitable to return after the Buyer-Consumer has violated it,
g) concluded by a public auction according to another law, in which the Buyer-Consumer may be physically present.
4.1 The goods will be handed over to the Buyer only after full payment of the purchase price and the shipping fee (or at least the first part thereof).
4.1 The goods will be handed over to the Buyer only after full payment of the purchase price and the shipping fee (or at least the first part thereof).
4.2 The Buyer can pay the purchase price and shipping costs in the following ways (i) by bank transfer to the Seller's account number 5190016822/5500 held at Raiffeisenbank a.s., (ii) by credit card to the Seller's account number 5190016822/5500 maintained at Raiffeisenbank a.s., (iii) in person when receiving the goods from the carrier's employee, if the goods are sent on cash on delivery.
4.3 If the goods are paid for in cash on delivery in person upon receipt of the goods, the Buyer is informed by telephone and e-mail about the date and approximate time of delivery of the goods before delivery of the goods via the carrier. The Buyer undertakes to pay the total purchase price and the shipping fee (or at least the first part thereof) upon receipt of the goods. If the Buyer does not take over the goods paid for on delivery in person when taking over the goods, the obligation to pay the transport fee does not expire.
- Delivery time and shipping
5.1 The goods will usually be delivered to the Buyer within two to three working days if the goods are in stock, but no later than five working days after the conclusion of the purchase contract and full payment of the purchase price and the transport fee (or at least the first part thereof), if the goods are not paid for and transport fee in person when taking over the goods.
5.2 Shipments of goods are sent either by Geis CZ s.r.o., with registered office at Zemská 211, 337 01 Ejpovice, ID number: 44567359, or by Direct Parcel Distribution CZ s.r.o., with registered office at Říčany u Prahy-Modletice 135, postal code 25101, ID number: 61329266 according to the choice of the Seller, unless the Seller and the Buyer agree otherwise. By agreement with the Seller, the Buyer can pick up the goods in person at the Seller's warehouse at the address: Višňová 207, 262 61 Višňová u Příbrami, or at the Seller's premises at the address: Plzeňská 1163, 266 01 Beroun, or at the Seller's premises at the address: Nekázanka 882/7, 110 00 Prague 1.
5.3 The Buyer is obliged to check the package when taking over the shipment with the goods to determine whether the packaging is intact and whether the shipment shows no obvious signs of damage. This check does not apply to the contents of the shipment. If there are any obvious signs of damage when the Buyer accepts the shipment, the Buyer is not obliged to accept the shipment and shall write a note about the damage to the shipment with the carrier (Geis CZ s.r.o. or Direct Parcel Distribution CZ s.r.o., if the Buyer and seller do not agree on another carrier) the template of which is shown on the website at www.alpicollection.com. The Buyer reports this fact to the Seller in writing or to the e-mail address email@example.com without unnecessary delay. This record of shipment damage must be sent in writing to the Seller's mailing address or the e-mail address firstname.lastname@example.org. If the Buyer takes over the damaged shipment from the carrier, it is necessary to describe the damage in the delivery note indicating the damage to the shipment, document the damage (photo documentation, etc.) and send it to the Seller at his correspondence address or the e-mail address email@example.com.
5.4 If the Buyer discovers damage to the shipment that was probably caused by the carrier, he is obliged to inform Geis CZ s.r.o. about this fact. (By phone at +420 951 277 777, in writing or to the e-mail address firstname.lastname@example.org, if the transport was carried out by Geis CZ s.r.o. The Buyer is obliged to do so without undue delay, no later than three working days from the day the shipment was delivered to the Buyer. The Buyer is also obliged to request a damage report from Geis CZ s.r.o. delivering the goods back to the Seller. Similar conditions apply to the transport of the shipment by another carrier, and the information about obvious damage to the shipment will be delivered to the carrier by means of communication determined by this carrier. The Buyer must not manipulate the shipment in any way and must ensure that the packaging of the shipment in which the goods were delivered to him is preserved. At the same time, the Buyer is obliged to inform about other than obvious damage to the Seller's shipment in writing to the Seller's correspondence address or the e-mail address email@example.com. The existence of other than obvious damage to the shipment must be documented by the Buyer with photo documentation of the damaged goods, the packaging and the marking of the carrier Geis CZ s.r.o. on shipment to the email address firstname.lastname@example.org or in writing to the Seller's mailing address.
5.5 Shipping charges for shipments transported by Geis CZ s.r.o. and other carriers depend on the purchase price of the goods. In the territory of the Czech Republic, it is charged at a flat rate from CZK 800, while the specific price of the transport depends on the distance. The Buyer pays the Seller the first part of the shipping fee in a lump sum starting at CZK 300 when taking over the goods at the latest. An additional transportation fee (the amount of the difference between the first part of the transportation fee and the amount of the total transportation costs charged by Geis CZ s.r.o. or another chosen carrier) may be additionally billed, it is payable within 30 days from the delivery of the goods, and the Buyer undertakes to pay it to the Seller. The Seller is entitled to provide the Buyer with a discount on transport charges in the amount of the additional payment. In specific cases determined by the Seller (e.g. for deliveries of goods with a purchase price of at least CZK 20,000 without VAT), the Seller may not require the Buyer to pay the first part of the shipping fee or may provide the Buyer with a discount on the full shipping fee. Charges for transporting goods to Slovakia and other third countries must be negotiated with a special agreement between the Buyer and the Seller. The shipping fee charged for goods returned by the Buyer following Article 3 paragraphs 3.6 and 3.7 of these Terms and Conditions as a result of withdrawal from the contract by the Buyer or charged for goods not taken over by the Buyer following Article 4 paragraph 4.3 of these Terms and Conditions will be charged by the Seller in the actual amount of the shipping fee for transport services provided by the carrier of the goods, which will be used for the return of the goods; this does not affect the provision of paragraph 5.8 of this article.
5.6 The Buyer is not usually contacted by the shipping company (Geis CZ s.r.o.) in advance but is informed about the delivery of the goods by the Seller. If the Buyer is not reached when the shipment is delivered, a notice is left for him at the place of delivery. The deadline for the delivery of the goods is preserved even if an unsuccessful attempt to deliver the shipment is made before the expiration of the deadline for the delivery of the goods.
5.7 When ordering two pieces of any product, the shipping rate of the more expensive product will automatically be used to determine the shipping price.
5.8 The Buyer is obliged to pay the transportation fees even if the Buyer does not take over the goods sent from the carrier, usually Geis CZ s.r.o., for reasons on the Buyer's side. In case of delivery of the goods to the Buyer, an invoice will be sent indicating the amount of the transport fee.
5.9 By the Buyer's delay in taking over the goods, the Seller has the right to sell the goods as he sees fit after prior notification of the Buyer, after providing the Buyer with an additional reasonable replacement period for taking over. This also applies if the Buyer delays payment, which is conditional on the delivery of the goods.
- Liability for defects, warranty and complaints procedure
6.1 The Seller warrants to the Buyer that the sold item is following the Purchase Agreement, especially that it is without any defects.
6.2 If the goods upon acceptance by the Buyer are not following the purchase contract (contradiction with the purchase contract), the Buyer has the right to have the Seller restore the item to a condition corresponding to the purchase contract free of charge and without undue delay, either by exchange or at the request of the Buyer the thing or its repair; if such a procedure is not possible, the Buyer can demand a reasonable discount on the price of the item or withdraw from the contract. This does not apply if the Buyer knew about the violation of the purchase contract before taking over the item or caused the violation of the purchase contract himself.
6.3 A discrepancy with the purchase contract that manifests itself within one year from the date of acceptance of the item is considered a discrepancy existing at the time of its acceptance unless this contradicts the nature of the item or unless the contrary is proven.
6.4 The Seller warrants to the Buyer for defects that manifest themselves as a violation of the purchase contract after taking over the goods within the warranty period (warranty). The invoice for the goods also serves as a warranty card.
6.5 The Seller is not responsible for defects that were caused by the transport of the goods by the Buyer or by unprofessional handling or assembly by the Buyer.
6.6 The usual colour or structural difference in natural materials (e.g. leather), textile and artificial materials (e.g. small deviations in the pattern of the fabric or the colour tone of furniture fabrics), lacquered or tiled surfaces, and this is especially true for additional ordered goods of the same type, is not considered as a defect. Differences in dimensions of upholstered furniture within the tolerance specified for individual goods on the website at www.alpicollection.com are not a defect. In the case of items sold at a lower price due to their lower quality or existing defects in the goods that do not prevent the use of the goods, the Seller is not responsible for the defect for which the lower price of the goods was negotiated.
6.7 The Seller reserves the right to minor technical changes to the goods sold, which do not change the quality and/or functionality of the goods.
6.8 The guarantee for defects does not apply to wear and tear of the goods caused by their usual use, inappropriate use or treatment, the influence of weather conditions, unprofessional handling, intentional damage or defects that were stated in the purchase contract.
6.9 The warranty period is 24 months for the Buyer-Consumer (as defined in Article 2, paragraph 2.2 of these Terms and Conditions above) and 6 months for the Buyer-Another entity (as defined in Article 2, paragraph 2.3 of these Terms and Conditions above).
6.10 The warranty period starts from the day the item is received by the Buyer.
6.11 The rights of liability for defects in products for which the warranty period applies shall expire if they have not been exercised within the warranty period.
6.12 As part of the Seller's responsibility for defects in the sold goods, the Buyer-Consumer has the following rights:
6.12.1 If it is a defect that can be removed, the Buyer-Consumer has the right to have it removed free of charge, on time and properly, and the Seller is obliged to remove the defect without undue delay. If this is not disproportionate due to the nature of the defect, the Buyer can demand the replacement of the goods, or if the defect concerns only a part of the goods, the replacement of the part. If such a procedure is not possible, the Buyer can ask for a reasonable discount on the price of the goods or withdraw from the contract.
6.12.2 If it is a defect that cannot be removed and which prevents the goods from being properly used as goods without defects, the Buyer-Consumer has the right to exchange the goods or has the right to withdraw from the contract. The same rights belong to the Buyer if the defects are removable, but the Buyer cannot properly use the goods due to the reappearance of the defect after repair or due to a larger number of defects.
6.12.3 If there are other irreparable defects and if the Buyer does not request a replacement of the goods, the Buyer-Consumer has the right to a reasonable discount on the price of the goods or can withdraw from the contract.
6.12.4 A defect caused by unprofessional care or another unprofessional commissioning of the goods will be considered a defect in goods if this assembly or commissioning was agreed on in the purchase contract and was carried out by the Seller or another person under the Seller's responsibility. This also applies if the assembly or other commissioning of the goods was carried out by the Buyer and the defect arose based on incorrect instructions given in the assembly or commissioning instructions.
6.13 As part of the Seller's responsibility for defects in the sold goods, the Buyer-Another entity has the following rights:
6.13.1 If it is a defect that can be removed, the Buyer-Another entity has the right to have it removed free of charge, on time and properly, and the Seller is obliged to remove the defect without undue delay. If this is not disproportionate due to the nature of the defect, the Buyer can demand the replacement of the goods, or if the defect concerns only a part of the goods, the replacement of the part. If such a procedure is not possible, the Buyer can ask for a reasonable discount on the price of the goods.
6.13.2 If it is a defect that cannot be removed and does not prevent normal use, the Buyer-Another entity has the right to exchange the goods or has the right to a reasonable discount on the price of the goods.
6.13.3 If it is a defect that cannot be removed and which prevents normal use, the Buyer-Another entity has the right to exchange the goods, a reasonable discount on the price of the goods, or to withdraw from the contract.
6.14 The Buyer must make a claim with the Seller. The Buyer can make a complaint in the following ways: (i) by letter delivered to the Seller, or (ii) by filling out the appropriate form on the website of the online store www.alpicollection.com in the Complaints category and delivering it by e-mail to the Seller, (iii) by e-mail to the address email@example.com, or (iii) by phone at phone number +420 737 209 205. If there is obvious damage to the goods, it is also necessary to send photo documentation of the damaged goods to the e-mail address firstname.lastname@example.org.
6.15 On behalf of the Seller, the employee authorized by him will decide on the complaint of the Buyer-Consumer immediately, in complex cases within three working days. This period does not include the time appropriate for the type of goods required for a professional assessment of the defect. The complaint, including the removal of the defect, must be handled without undue delay, no later than 30 days from the date of application of the complaint, unless the Seller and the Buyer-Consumer agree on a longer period.
6.16 The provision of paragraph 6.15 of this article regarding the time limit for processing a complaint shall also be applied to cases where the Buyer-Another entity - makes a complaint about a defect in the goods. If the goods are delivered to the Seller from abroad, the time for handling the complaint is extended by the time necessary to transport the goods to the foreign country and back.
- Final Provisions
7.1 All contractual relationships are governed by Czech law. If the relationship established by the purchase contract for goods contains an international element, then this legal relationship is governed by the law of the Czech Republic.
7.2 These Terms and Conditions become effective on the day they are published on the Seller's website at www.alpicollection.com and are decisive for all orders (purchase contracts) of the Buyer made on this day and later. The Seller reserves the right to change the Terms and Conditions. On the day of their publication on the website www.alpicollection.com, the effectiveness of the previous Terms and Conditions is cancelled.
7.3 The Buyer is not entitled to assign his claim against the Seller arising from the purchase contract to a third party without the consent of the Seller.
7.4 Special arrangements with the Buyer made in the purchase contract take precedence over provisions of these Terms and Conditions that would conflict with them.
7.5 In the event of a dispute arising regarding the rights and obligations arising from the contract with the Seller, the Buyer-Consumer can turn to the Czech Trade Inspection for the out-of-court resolution of consumer disputes - ADR. Contact: Czech Trade Inspection, Central Inspectorate - ADR Department, Štěpánská 15, 120 00 Prague 2, e-mail: email@example.com, internet address: adr.coi.cz. The online dispute resolution platform located at the Internet address http://ec.europa.eu/consumers/odr can be used to resolve disputes between the Seller and the Buyer - the consumer from the purchase contract.
- Protection of personal data
8.1 The Seller processes personal data following Act No. 110/2019 Coll., on Personal Data Processing (hereinafter referred to as the “Adaptation Act”).
8.2 By sending the order, the Buyer declares that he has been informed of the following facts:
- The Seller will process the Buyer's data specified in the order, i.e. the Buyer's name, surname and address (hereinafter referred to as "buyer's data") in electronic form.
- Authorized employees of the Seller will process the personal data of the Buyer.
- The Buyer's data will be processed for the Seller's marketing purposes.
- The Buyer's data will not be provided to third parties, except for Geis CZ s.r.o., Direct Parcel Distribution CZ s.r.o., or another company that will transport the shipment to the Buyer.
- The Buyer, as a data subject, has the right to access his personal data processed by the Seller and the right to correct them.
8.3 By sending an electronic order, the Buyer confirms that he agrees with the following facts:
- The Seller will process the Buyer's telephone number and e-mail in electronic form.
- Authorized employees of the Seller will process the phone number and e-mail of the Buyer.
- The Buyer's phone number and email will be processed for the Seller's marketing purposes.
- The phone number and e-mail of the Buyer will not be provided to third parties, except for Geis CZ s.r.o., Direct Parcel Distribution CZ s.r.o., or another company that will transport the shipment to the Buyer.
- The Buyer, as a data subject, has the right to access his personal data processed by the Seller and the right to correct it.
- The Buyer's phone number and e-mail will be kept for the duration of the Buyer's consent to the processing of this data.
8.4 The Buyer, as a data subject, can ask the Seller for an explanation of the processing of personal data and their changes in the sense of § 21 ZOOÚ, if he discovers or believes that his data are being processed in violation of the protection of his private and personal life or in violation of the law, especially if personal data are inaccurate about the purpose of their processing. In this context, the Buyer can demand that the Seller remove the condition thus created. If the Seller does not comply with such a request, the Buyer has the right to contact the Office for the Protection of Personal Data located in Prague.
8.5 The Buyer provides his data voluntarily in connection with the conclusion of the purchase contract and the fulfilment resulting from this purchase contract.
8.6 The Buyer has the right to access his personal data, the right to their correction, erasure, limitation of their processing and their portability or to object to their processing. The Buyer can exercise these rights at the contacts listed below. The Buyer has the right to file a complaint with the supervisory body for the protection of personal data, which is the Office for the Protection of Personal Data, the registered office and contact details can be found on the website www.uoou.cz.
8.7 Buyer satisfaction with the purchase is determined by the Seller through e-mail questionnaires as part of the Verified by customers program, in which the Seller's e-shop is involved. Questionnaires are sent every time the Buyer purchases from the Seller, following § 7 paragraph 3 of Act No. 480/2004 Coll. about some information society services, as amended, the Buyer will not refuse their sending. The processing of personal data for the purpose of sending questionnaires as part of the Verified by customers program is carried out by the Seller based on his legitimate interest, which consists in ascertaining customer satisfaction with the purchase from the Seller. For sending questionnaires, evaluating feedback and analyzing the market position, the Seller uses a processor which is the operator of the Heureka.cz portal; for these purposes, it may pass on information about the purchased goods and the e-mail address of the Buyer. When sending e-mail questionnaires, the Buyer's personal data is not passed on to any third party for its own purposes. The Buyer can object to the sending of e-mail questionnaires as part of the Verified by Customers program at any time by rejecting further questionnaires using the link in the e-mail with the questionnaire. In case of objection by the Buyer, the questionnaire will not be sent to him further.
These general terms and conditions and the complaint procedure are valid from February 14. 2. 2023.